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WISE transfer has not arrived
Thread poster: patyjs
patyjs
patyjs  Identity Verified
Mexico
Local time: 09:48
Spanish to English
+ ...
May 14, 2021

Hi all,

I have been badgering a client for months to pay and on May 5th they sent a USD transfer via Wise (formerly TransferWise) from their bank in the British Virgin Islands to my Mexican bank account (in Mexican pesos). It should have arrived in my account on May 10. It still hasn't. The client sent me a copy of their receipt for the transfer which I took to the bank, but as the money has not arrived they couldn't do anything. Client says money has not been returned by Wise. All... See more
Hi all,

I have been badgering a client for months to pay and on May 5th they sent a USD transfer via Wise (formerly TransferWise) from their bank in the British Virgin Islands to my Mexican bank account (in Mexican pesos). It should have arrived in my account on May 10. It still hasn't. The client sent me a copy of their receipt for the transfer which I took to the bank, but as the money has not arrived they couldn't do anything. Client says money has not been returned by Wise. All the account details are correct.

Anyone have a similar experience, maybe even with a happy ending?

TIA ▲ Collapse
 
Dylan J Hartmann
Dylan J Hartmann  Identity Verified
Australia
Member (2014)
Thai to English
+ ...

MODERATOR
Their latest changes May 14, 2021

Hey Tia,

Since their latest changes (now there are 2 USD accounts), in the ‘receiving USD’ information, I suddenly stopped being able to receive USD from Thailand. You might want to check if British Cayman Islands is also on the list.

It took the full period for this to arrive and then be sent back. The sending party will be given the details and it’ll bounce. It took over 2 weeks.

My payment was over USD 8k, so I lost a bit of sleep about this, but i... See more
Hey Tia,

Since their latest changes (now there are 2 USD accounts), in the ‘receiving USD’ information, I suddenly stopped being able to receive USD from Thailand. You might want to check if British Cayman Islands is also on the list.

It took the full period for this to arrive and then be sent back. The sending party will be given the details and it’ll bounce. It took over 2 weeks.

My payment was over USD 8k, so I lost a bit of sleep about this, but it eventually returned to the client who had to then transfer it the old way to my bank account.

To help find information, ask for the payment receipt from the sender and you can try reach out to Wise with these details.

Good luck!
DJH ▲ Collapse


Dalia Nour
 
patyjs
patyjs  Identity Verified
Mexico
Local time: 09:48
Spanish to English
+ ...
TOPIC STARTER
There is hope, then? May 14, 2021

Thanks Dylan. Hope springs eternal. I will wait it out over the weekend and then try contacting Wise.

Dalia Nour
 


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WISE transfer has not arrived







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