| Pages in topic: < [1 2 3] | MemoQ support - still good (or alive)? Thread poster: jokerman
|
|---|
Alex Reckless (X)
United Kingdom
Local time: 23:29
German to English
| Finally received feedback | Jul 4, 2024 |
So Viktor from memoq finally got back to me.
"Thank you for your message.
Once the subscription has expired, the license itself expires as well. You won’t have access to the full functionality of the software. It will revert to 4FREE edition."
So the only real option for me is a perpetual license, as I'm not paying €435 a year (every year) for software that I don't really like all that much.
Hopefully it won't take another 10 mails and two ... See more So Viktor from memoq finally got back to me.
"Thank you for your message.
Once the subscription has expired, the license itself expires as well. You won’t have access to the full functionality of the software. It will revert to 4FREE edition."
So the only real option for me is a perpetual license, as I'm not paying €435 a year (every year) for software that I don't really like all that much.
Hopefully it won't take another 10 mails and two weeks of waiting to finally receive a quote for a perpetual license.
I must say, I find this company amateurish and their pricing policy about as transparent as a deep mud bath!! ▲ Collapse
| | | | | Not that difficult | Jul 4, 2024 |
Alex Reckless wrote:
So Viktor from memoq finally got back to me.
"Thank you for your message.
Once the subscription has expired, the license itself expires as well. You won’t have access to the full functionality of the software. It will revert to 4FREE edition."
So the only real option for me is a perpetual license, as I'm not paying €435 a year (every year) for software that I don't really like all that much.
Hopefully it won't take another 10 mails and two weeks of waiting to finally receive a quote for a perpetual license.
I must say, I find this company amateurish and their pricing policy about as transparent as a deep mud bath!!
So Viktor explained you the same as I had just explained you, i.e. that you need a perpetual licence with an optional SMA (which is a lot less costly than a similar Trados SMA, by the way), unless you can use the free web UI memoQweb.
You don't need them to send you a manual quote for the licence by email. I gave you the link to do it yourself online. Did you try that?
I also gave you the link to the detailed subscription and licence information, which is very clear when you read it.
I think your bad mood is related to the fact that the choice was imposed on you, which is never nice, but it isn't memoQ's fault.
| | | | Alex Reckless (X)
United Kingdom
Local time: 23:29
German to English
Thomas T. Frost wrote:
Alex Reckless wrote:
So Viktor from memoq finally got back to me.
"Thank you for your message.
Once the subscription has expired, the license itself expires as well. You won’t have access to the full functionality of the software. It will revert to 4FREE edition."
So the only real option for me is a perpetual license, as I'm not paying €435 a year (every year) for software that I don't really like all that much.
Hopefully it won't take another 10 mails and two weeks of waiting to finally receive a quote for a perpetual license.
I must say, I find this company amateurish and their pricing policy about as transparent as a deep mud bath!!
So Viktor explained you the same as I had just explained you, i.e. that you need a perpetual licence with an optional SMA (which is a lot less costly than a similar Trados SMA, by the way), unless you can use the free web UI memoQweb.
You don't need them to send you a manual quote for the licence by email. I gave you the link to do it yourself online. Did you try that?
I also gave you the link to the detailed subscription and licence information, which is very clear when you read it.
I think your bad mood is related to the fact that the choice was imposed on you, which is never nice, but it isn't memoQ's fault.
Thanks for your response.
1. I'm not in a bad mood. I'm just frustrated that this company cannot reply to any of my mails in under 2 weeks, especially when I am trying to give them hundreds of euros. If you think that is totally normal, we obviously have different ideas about how to run a business.
2. There is no price or link anywhere on the memoq website to buy a perpetual license. It just says, send a mail to this address.... which I did almost two weeks ago. Still waiting for a reply....
3. I also used the link provided above to contact the company, as several posters here suggested that is the fastest way to get an answer. I'm still waiting for a reply....
I understand that some people are totally enamoured with this company and product, which is fine. But please don't suggest that I am in some way being unreasonable. Also, this company's website doesn't even have an SSL certificate! That's completely amateurish in my book.
This will be my last post, so I wish you all well!
[Edited at 2024-07-04 11:53 GMT]
[Edited at 2024-07-04 11:53 GMT]
[Edited at 2024-07-04 11:54 GMT]
| | | |
Alex Reckless wrote:
1. I'm not in a bad mood. I'm just frustrated that this company cannot reply to any of my mails in under 2 weeks, especially when I am trying to give them hundreds of euros. If you think that is totally normal, we obviously have different ideas about how to run a business.
I did not say that I thought this is perfectly normal. Please do not misquote me. I did say that I was aware that their sales department can be lethargic. In fact, I have told contacts at the company more than once that it's not good enough. There is also no need to be so aggressive when we are only trying to help you. Please calm down. Your problems are not our fault.
Alex Reckless wrote:
2. There is no price or link anywhere on the memoq website to buy a perpetual license. It just says, send a mail to this address.... which I did almost two weeks ago. Still waiting for a reply....
I did give you the link to their web shop, but on creating a new test account, I can see that in there, there is no link to buy a perpetual licence, which is not very good. But at no point did you confirm that you had tried that link and could not buy the licence in there. You act as if you don't read what we are telling you. We are not psychics.
Alex Reckless wrote:
3. I also used the link provided above to contact the company, as several posters here suggested that is the fastest way to get an answer. I'm still waiting for a reply....
If they don't reply, I would suggest creating a new ticket as a technical support ticket, as they do reply. Maybe they can wake up the sales staff.
Alex Reckless wrote:
I understand that some people are totally enamoured with this company and product, which is fine. But please don't suggest that I am in some way being unreasonable.
There is no need to be sarcastic when we are only trying to help you.
Alex Reckless wrote:
Also, this company's website doesn't even have an SSL certificate! That's completely amateurish in my book.
This looks very much like an SSL certificate to me.
Alex Reckless wrote:
This will be my last post, so I wish you all well!
Asking for help, getting help from people and then disappearing in a rage is not very nice behaviour in my book. I think you could benefit from an anger management course.
If you had not been so unpleasant, I would have contacted someone at the company directly by email to help, but I really can't be bothered now. Sort it out yourself.
| | |
|
|
|
Michael Beijer 
United Kingdom
Local time: 23:29
Member
Dutch to English
+ ...
| Are you sure that the memoQ website doesn't have an SSL certificate? | Jul 4, 2024 |
Alex Reckless wrote:
Thomas T. Frost wrote:
Alex Reckless wrote:
So Viktor from memoq finally got back to me.
"Thank you for your message.
Once the subscription has expired, the license itself expires as well. You won’t have access to the full functionality of the software. It will revert to 4FREE edition."
So the only real option for me is a perpetual license, as I'm not paying €435 a year (every year) for software that I don't really like all that much.
Hopefully it won't take another 10 mails and two weeks of waiting to finally receive a quote for a perpetual license.
I must say, I find this company amateurish and their pricing policy about as transparent as a deep mud bath!!
So Viktor explained you the same as I had just explained you, i.e. that you need a perpetual licence with an optional SMA (which is a lot less costly than a similar Trados SMA, by the way), unless you can use the free web UI memoQweb.
You don't need them to send you a manual quote for the licence by email. I gave you the link to do it yourself online. Did you try that?
I also gave you the link to the detailed subscription and licence information, which is very clear when you read it.
I think your bad mood is related to the fact that the choice was imposed on you, which is never nice, but it isn't memoQ's fault.
Thanks for your response.
1. I'm not in a bad mood. I'm just frustrated that this company cannot reply to any of my mails in under 2 weeks, especially when I am trying to give them hundreds of euros. If you think that is totally normal, we obviously have different ideas about how to run a business.
2. There is no price or link anywhere on the memoq website to buy a perpetual license. It just says, send a mail to this address.... which I did almost two weeks ago. Still waiting for a reply....
3. I also used the link provided above to contact the company, as several posters here suggested that is the fastest way to get an answer. I'm still waiting for a reply....
I understand that some people are totally enamoured with this company and product, which is fine. But please don't suggest that I am in some way being unreasonable. Also, this company's website doesn't even have an SSL certificate! That's completely amateurish in my book.
This will be my last post, so I wish you all well! [Edited at 2024-07-04 11:53 GMT] [Edited at 2024-07-04 11:53 GMT] [Edited at 2024-07-04 11:54 GMT]
Are you sure that it doesn't have an SSL certificate? https://www.memoq.com/ seems secure to me.
| | | | | Pages in topic: < [1 2 3] | To report site rules violations or get help, contact a site moderator: You can also contact site staff by submitting a support request » MemoQ support - still good (or alive)? | Wordfast Pro |
|---|
Translation Memory Software for Any Platform
Exclusive discount for ProZ.com users!
Save over 13% when purchasing Wordfast Pro through ProZ.com. Wordfast is the world's #1 provider of platform-independent Translation Memory software. Consistently ranked the most user-friendly and highest value
Buy now! » |
| | Protemos translation business management system |
|---|
Create your account in minutes, and start working! 3-month trial for agencies, and free for freelancers!
The system lets you keep client/vendor database, with contacts and rates, manage projects and assign jobs to vendors, issue invoices, track payments, store and manage project files, generate business reports on turnover profit per client/manager etc.
More info » |
|
| | | | X Sign in to your ProZ.com account... | | | | | |
Login to reply/comment 
