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Importing files not possible
Thread poster: Elisabeth Monrozier
Elisabeth Monrozier
Elisabeth Monrozier  Identity Verified
France
Local time: 23:38
English to French
+ ...
May 12, 2011

Hello,

Seeking some help with MemoQ! I have just downloaded version 4.5 and figuring out how it works. Unfortunately I haven't got very far as I can't import Word files (both bilingual and monolingual, .doc or .docx). I have only managed to create a project. I must be missing something really obvious... Any thought?
Thanks in advance!

Elisabeth
 
Tomás Cano Binder, BA, CT
Tomás Cano Binder, BA, CT  Identity Verified
Spain
Local time: 23:38
Member (2005)
English to Spanish
+ ...
Seen the videos? May 12, 2011

Have you had a look at the video about how to create project?

Have a look! http://kilgray.com/resource-center/training-videos/how-create-project-memoq

I hope this helps. If it does not, tell us about it!
 
Elisabeth Monrozier
Elisabeth Monrozier  Identity Verified
France
Local time: 23:38
English to French
+ ...
TOPIC STARTER
Not very helpful May 12, 2011

Hi Tomas,
Thanks for the advice. The video didn't help me, since what I am doing is exactly what is shown in the video. When I try to import, either nothing happens (the process stalls) or I get an error message "General error. TYPE:
ICSharpCode.SharpZipLib.Zip.ZipException

MESSAGE:
Wrong Local header signature: 0xE011CFD0

SOURCE:
SharpZipLib

CALL STACK:
at ICSharpCode.SharpZipLib.Zip.ZipInputStream.GetNextEntry()
... See more
Hi Tomas,
Thanks for the advice. The video didn't help me, since what I am doing is exactly what is shown in the video. When I try to import, either nothing happens (the process stalls) or I get an error message "General error. TYPE:
ICSharpCode.SharpZipLib.Zip.ZipException

MESSAGE:
Wrong Local header signature: 0xE011CFD0

SOURCE:
SharpZipLib

CALL STACK:
at ICSharpCode.SharpZipLib.Zip.ZipInputStream.GetNextEntry()
at MemoQ.DocConverters.OpenXML.Framework.OpenXMLFramework.ExtractFile(String filePath, String tempFolderName)
at MemoQ.DocConverters.OpenXML.Framework.OpenXMLFramework.OpenDocument()
at MemoQ.DocConverters.DOCX.DOCXConverter.OpenDocument(String filePath)
at MemoQ.DocConverterFramework.ConvertController.doImport(String filepath, SegmentCollection segmentCollection, Boolean source)
at MemoQ.DocConverterFramework.ConvertController.ImportDocument(String filepath, SegmentCollection segmentCollection, Boolean source)
at MemoQ.Project.TranslationDocImportControllerBase.addTranslationDocumentCore(Int32 fileIndex, String fileName)"
Of course, I have no idea what it means...
After trying further, I can see it does work with some Word files. ▲ Collapse
 
Tomás Cano Binder, BA, CT
Tomás Cano Binder, BA, CT  Identity Verified
Spain
Local time: 23:38
Member (2005)
English to Spanish
+ ...
Just as additional information... May 12, 2011

What version of Microsoft Office do you have installed in the machine?

The documents you are trying to add to memoQ... do they open alright in Microsoft Word?
 
Michal Glowacki
Michal Glowacki  Identity Verified
Poland
Local time: 23:38
Member (2010)
English to Polish
+ ...
support May 12, 2011

The questions that Tomas is asking are of course important, but what I would do is send the error message to support (support@kilgray.com) - I'm sure they'll be able to pinpoint what the problem is.
 
Dominique Pivard
Dominique Pivard  Identity Verified
Local time: 00:38
Finnish to French
You can only open bilingual Word documents as DOC/RTF, not DOCX May 14, 2011

Elisabeth Monrozier wrote:
Seeking some help with MemoQ! I have just downloaded version 4.5 and figuring out how it works. Unfortunately I haven't got very far as I can't import Word files (both bilingual and monolingual, .doc or .docx). I have only managed to create a project. I must be missing something really obvious... Any thought?

DOCX is not supported as bilingual (= "uncleaned" document translated by Trados/Wordfast) documents. If you have such documents, save them as DOC (or RTF) and you will be able to open them in memoQ (via 'Add document').

Monolingual (= not segmented by Trados/Wordfast) DOCX documents should open fine, either via 'Add document' or 'Add document as'. In fact, DOCX should be the preferred format for such documents.
 
Elisabeth Monrozier
Elisabeth Monrozier  Identity Verified
France
Local time: 23:38
English to French
+ ...
TOPIC STARTER
Thanks! May 23, 2011

Thanks everyone! The problem is in fact with some of the Word files. I have a problem with my client's template and it must interfere with the import too. Other files are ok though.
 


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