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Installation seems OK, activation fails
Thread poster: Csaba Ban
Csaba Ban
Csaba Ban  Identity Verified
Hungary
Local time: 00:29
Member (2002)
English to Hungarian
+ ...
Nov 29, 2010

Dear All,

After much consideration I decided to download a trial version of MemoQ.

I downloaded and installed the latest version (4.5.25.).
I went through the installation wizard, including the dialogue box that asks if I'm a new user and if want an activation number.

After I went through the wizard the first time and I launched MemoQ, nothing happened. I could see the icon in my Tray and on the Desktop, I could see the Kilgray folder with all th... See more
Dear All,

After much consideration I decided to download a trial version of MemoQ.

I downloaded and installed the latest version (4.5.25.).
I went through the installation wizard, including the dialogue box that asks if I'm a new user and if want an activation number.

After I went through the wizard the first time and I launched MemoQ, nothing happened. I could see the icon in my Tray and on the Desktop, I could see the Kilgray folder with all the program files, but when I clicked on the MemoQ icon, NOTHING happened. I was expecting to see a regular desktop application, but I can't see anything.

Then I unistalled MemoQ from Control Panel, installed it again - and repeated the process 3 or 4 times. From the 2nd time I could not see the dialogue box asking about the activation code.

Also, I never saw the dialogue where I could enter my details (name, etc.) for the activation code.

What am I doing wrong and how can I get this working?

Thank you,
Csaba ▲ Collapse
 
Csaba Ban
Csaba Ban  Identity Verified
Hungary
Local time: 00:29
Member (2002)
English to Hungarian
+ ...
TOPIC STARTER
additional info Nov 29, 2010

I'm using Windows 7.
 
Tomás Cano Binder, BA, CT
Tomás Cano Binder, BA, CT  Identity Verified
Spain
Local time: 00:29
Member (2005)
English to Spanish
+ ...
Definitely write support Nov 29, 2010

Hm... I wonder whether your system is fully up-to-date. Have you ran Windows Update recently? If not, please do and try again.

I would also email support@kilgray.com describing the issue. Kilgray are usually very helpful!
 
Michal Glowacki
Michal Glowacki  Identity Verified
Poland
Local time: 00:29
Member (2010)
English to Polish
+ ...
I agree Nov 30, 2010

Email support and they'll be glad to help you!
 
rmackay
rmackay
Local time: 23:29
new windows 7 user here too :) Nov 30, 2010

Hi there

my machine was recently upgraded to windows 7 as well and while memoq was opening without any problems initially, it does not want to open just now - I click on the icon and nothing happens - the first time after I switch on my laptop, and then try to open it, the usual small memoq update/status box appears with what looks like the software loading up but then it goes away and the software does not appear - any time after that nothing happens.

could this be a w... See more
Hi there

my machine was recently upgraded to windows 7 as well and while memoq was opening without any problems initially, it does not want to open just now - I click on the icon and nothing happens - the first time after I switch on my laptop, and then try to open it, the usual small memoq update/status box appears with what looks like the software loading up but then it goes away and the software does not appear - any time after that nothing happens.

could this be a windows 7 thing?

cheers - Ruairidh ▲ Collapse
 


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Installation seems OK, activation fails






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