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Reactivating Cafe Tran
Thread poster: Erin Riddle
Susanne Döring
Susanne Döring  Identity Verified
Jordan
Local time: 18:47
Member (2017)
English to German
+ ...
Thinking about it Feb 12

Hans Lenting wrote:

Susanne Döring wrote:

Thanks for your help whoever read this and did something.


I get error messages from their website all the time. Messages about that in their Facebook group aren't approved.

I pay 180 USD per year for the Plus membership. Maybe I should stop doing so.


Actually, I was mad yesterday that I just paid some days ago. Not sure if I will renew the membership, either. Next year, though.
 
Vanessa Dias
Vanessa Dias
Brazil
Local time: 12:47
Member (2022)
English to Portuguese
+ ...
Support request Feb 12

Does anyone know what's the average time to get an answer from the ProZ support team?
 
CafeTran Trainer
CafeTran Trainer
Netherlands
Member (2006)
That depends Feb 12

Vanessa Silva wrote:

Does anyone know what's the average time to get an answer from the ProZ support team?


Opened a ticket at 9:29 CET. At that time, 100 tickets were open.

Vanessa Dias
 
Ewan Macdonald
Ewan Macdonald  Identity Verified
United Kingdom
Local time: 16:47
Member (2012)
Chinese to English
Same issue... Mar 4

I'm also stuck in the same loop (version 12.1.8 on Mac)...I just keep clicking "verify" but it goes round in circles. I can't really afford all this lost time.
I have Pro Plus membership and the integration worked really well up until now, nothing changed on my end.
Is the issue with CafeTran or with ProZ?
 
CafeTran Trainer
CafeTran Trainer
Netherlands
Member (2006)
Not sure Mar 4

Ewan Macdonald wrote:

I'm also stuck in the same loop (version 12.1.8 on Mac)...I just keep clicking "verify" but it goes round in circles. I can't really afford all this lost time.
I have Pro Plus membership and the integration worked really well up until now, nothing changed on my end.
Is the issue with CafeTran or with ProZ?


I'm not sure. May I gently suggest acquiring a license from Igor? All in all, it is not that expensive, after all.
 
Ewan Macdonald
Ewan Macdonald  Identity Verified
United Kingdom
Local time: 16:47
Member (2012)
Chinese to English
Resolved now Mar 4

It's more that since ProZ offer it as part of the membership it should work as designed...
It is resolved now though. In case anyone else has a similar issue in future, the problem was with the ProZ API, not with CafeTran itself
 
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Reactivating Cafe Tran






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